Frequently Asked Questions

How do I take care of my evoke bags products?

To keep your bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective dust bag provided with the purchase in a clean, cool and dry place.

All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.
How do I check my order status?

Please go to Track My Order. You should be able to track the status of your shipment using your Order Number or Tracking ID provided to you after check out. For further assistance, please WhatsApp our customer service
Can I cancel my order?

Please contact us immediately via e-mail support@evokebags.com or please WhatsApp our customer service. If you contact us within 30 minutes of placing your order we can cancel the order. However, once an order begins processing no changes can be made.

Most orders are shipped within 24 hours
I received a damaged item. What should I do?

Please contact our Customer Care at support@evokebags.com or please WhatsApp our customer service immediately with the following information:

  • Your order number
  • Images of the item(s) showing the overview and a close up of the issues.
  • Description of the issues

Please do not dispose/throw away the item(s) as it may need to be returned to EVOKE BAGS Our Customer Care team will get in touch with you to assist you on your concern
How do I get a refund if I paid via cod?

We will send you a Razorpay link via SMS. Simply click the link and provide your bank details for a smooth and hassle-free refund process